Northeast Florida Community Action Agency - LIHEAP

Address: 1093 West 6th Street
Jacksonville, FL - 32209
(904) 632-1470
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  • About Northeast Florida Community Action Agency - LIHEAP

    The Northeast Florida Community Action Agency (NFCAA) offers the Emergency Assistance program, which helps individuals and families that are struggling to pay their utility bills. The program is called Low-Income Home Energy Assistance Program (LIHEAP) and helps with emergency home energy needs. The NFCAA pays directly the utility company whenever individuals/families do not have the financial means and are about to have their electricity disconnected.

    Additionally, the emergency assistance program provides other services such as, rent and mortgage assistance, household food purchases, child care assistance, transportation assistance and help in securing adequate housing.



    Additional Programs available:

    • Financial Literacy & Tax Preparation
    • Data Busters
    • Weatherization Assistance Program





    The Low Income Home Energy Assistance program is called LIHEAP. They assist low income people and families with their heating and cooling bills. This program is therefore, a year long program that is available 12 months a year. To qualify for the LIHEAP assistance, you need to qualify. We provide the current Federal Poverty Rates nationwide below.

    You are automatically qualified for LIHEAP assistance if you participate in the SNAP food stamps program, TANF Temporary Assistance for Needy Families, or the SSI program through Social Security.


    Mission Statement

    Collaborating with community partners to stabilize vulnerable households and empower families in Northeast Florida to achieve self-sufficiency through education, employment, and advocacy.”*

    *From the Northeast Florida Community Action Agency - LIHEAP website

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    Federal Poverty Guidelines for 2024

    Persons In Family Earnings (100% Fed Poverty Guideline)
    1 $15,060
    2 $20,440
    3 $25,820
    4 $31,200
    5 $36,580
    6 $41,960
    7 $47,340
    8 $52,720


    *Alaska and Hawaii have different rates for HUD federal poverty guidelines.
    These numbers above represent 100% of the Federal Poverty Rate. In order to get legal aid from some offices, they use a sliding fee scale. When they use a sliding fee scale, the 100% rate can be different than 100%. In those cases, using for example a 200% federal poverty level, you will only need double the 100% number listed above to 200%.


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    Hours of Operation

    • Monday 8:00 AM - 5:00 PM
    • Tuesday 8:00 AM - 5:00 PM
    • Wednesday 8:00 AM - 5:00 PM
    • Thursday 8:00 AM - 5:00 PM
    • Friday 8:00 AM - 5:00 PM
    • Saturday closed
    • Sunday closed

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